Frequently Asked Questions

How can we help you?

Select a category tab above for your area of interest and browse through our frequently asked questions below.

Why should I render my home?

Every building requires protection against the elements in order to ensure the stability and longevity of its existence.  External renders offer this protection by covering the surface with an external coating as well as offering a decorative finish to your home.

Does rendering stop damp?

External render will protect your home from the elements and prevent rainwater penetrating your home.  Rising damp is a whole other issue and advice from building control should be taken before acommencing any works.

What render should I use?

The final render is the most important part of the build.  Before moving on, you must make a decision on the texture of your render.  Drydash, Scratch, Roughcast of Texture…all of these finishes will offer you something different.  A cementitious render will change with the weather and seasons, on the other hand a synthetic render will remain the same regardless of the weather.   Sometimes planners will demand a certain finish, however, with sample preparation and compromise, we can normally offer a solution that works for all parties.  Just when you thought your important decisions had been made…. you now need to choose the colour!  Explore what render finishes you can choose from here https://www.rowebb.com/render-finishes/

Are premixed renders better than traditional sand and cement?

Render technology is a lot more advance than days gone by.  The benefits of premixed renders offers your home better protection from the elements and allows you to choose the best render system suitable to your build and its location.  They also offer, easier and faster application on-site with no mixing required, and more colour choice for you. Everything is already added to the bag and there is no need to add any pigments or additives – we have already done this for you.

How much does it cost to render a house?

Prices will vary depending on the size of your home, the type of render system you choose and the preparation required.  A two bedroom bungalow for example, could cost between £2,000 & £5,000 whereas a 4 bedroom detached house could be between £8,000 & £25,000. Every project is bespoke and care should be taken to choose the right render and the right contractor. Just contact us and we will help you through the selection process.

Do I need to remove my existing render before I apply new?

This all depends on the condition of your existing render.  Is it safe and secure to your building?  Are there any cracks or weaknesses?  Providing your existing render in in good condition, and not compromised in any way, you can render over the top.  We are happy to provide you with a specification for this and other render applications.

Do I need permission to render my house?

You do not need to apply for planning permission for repairs, maintenance or minor improvements, such as rendering or painting your house. If you live in a listed building, you will need listed building consent for any significant works whether internal or external so in this instance you must seek permission.  If you live in a Conservation Area, a National Park, an Area of Outstanding Natural Beauty or the Broads, you will need to apply for planning permission before cladding or rendering the outside of your house with stone, artificial stone, pebble dash, render, timber, plastic or tiles.  Outside these areas, cladding or rendering may be carried out without having to first apply for planning permission provided the materials are of a similar appearance to those used in the construction of the house.

How do I keep my render clean?

Every render will require some routine maintenance. Homewash is a multipurpose exterior cleaner suitable for removing dirt, grime and algae from any stone surface, including your rendered wall.  Just spray on and leave for 30 minutes before washing off, to keep your render looking as good as new.  Care must be taken during application, us a member of our team for more information.  

How long should my render last?

The life expectancy of any render is typically between 20-50 years depending on the system you have chosen for your build. This will be dictated by the maintenance, location and quality of your render.

Is an acrylic render better than a cement based render?

An acrylic render is often used as a generic term for a thin coat render system. These types of render, silicone or acrylic, offer a closed surface that whilst still breathable offer exceptional weather and dirt resistance. The surface is more uniform in colour to other renders and have the appearance of a painted finish. Whilst these types of renders have some advantages over cement based renders, they don’t offer the character that a cement based render have.

Will I need to paint my new render?

As all modern pre-mixed renders contain pigments and are already coloured therefor do not require painting.  You may of course choose to paint your new render if looking to integrate an extension or fancy a change of colour.

What can I do to refresh an old render?

Everything weathers with time.  A render is no different and will need sporadic maintenance to keep looking its best.  An annual treatment of Alkem fungicidal wash will keep any algae at bay (especially if applied in the autumn).  Heavier stains may require a treatment with ARC cleaner or Decarock Homewash.  After time, a coat of Propel will improve the water & dirt repellence of the render and possibly after lengthy severe exposure, a coat of a silicate based paint from JUB.

What base coat should I use?

First you need to know what substrate you are working from. Then you need to know what finish you would like and what system you would like to use.  If you use the wrong base coat for your substrate then the render may fail.  We offer 9 base coat options, so it is important to check before progressing.  Check out our base coat guide here https://www.rowebb.com/selecting-your-render/ or ask us to send you a site specific specification https://www.rowebb.com/specifications/

Can you match my existing render?

If you send us a photo, or even better, a chunk of the render from your building, we will do our best to match it.  Sometimes due to the passing of time, we cannot get an exact match, but we always do our best to find a suitable option for you.  Drop in to your local depot or contact our HQ and we will do everything we can to help.

Do I have to be a tradesman to buy from you?

Not at all.  Anyone can purchase material from us whether you are a private individual, tradesman, house builder or developer.  

How do I get a quote for material?

You can either email your full enquiry to us at rowebb@rowebb.com or when looking at a product just click ‘Add to Quote’ and submit your quotation request.

Where can I find technical support?

You may find what you are looking for here https://www.rowebb.com/technical-4/

otherwise call our HQ on 0141 548 6010 or submit your technical enquiry by email to rowebb@rowebb.com.

Do you have a depot nearby?

We have 5 depots in Scotland.  In Glasgow we have our Head Office and depot, supporting Kilmarnock, Broxburn, Glenrothes and Pitmedden (near Ellon to the North of Aberdeen).  Our Pitmedden depot will be relocating to Inverurie later this year.  Hopefully there is a depot close by……. Find us here!

How do I know you will be here next year if I need to contact you?

Rowebb have been around for almost 100 years so we plan to be around for a long time yet.  Our suppliers are all long standing businesses and whilst we take great pride in our products and our business, if we were ever to disappear, our suppliers will still be here to help you.

How can we help you?

Select a category tab above for your area of interest and browse through our frequently asked questions below.

Do I need to be present when my delivery arrives?

Unless otherwise agreed, either yourself or someone on your behalf over the age of 18 years must be present to receive and sign for your delivery.

How will I receive my delivery?

If you live in the Central belt of Scotland your order will probably be delivered to the address provided by our own fleet of MOL vehicles.  For all other areas of the UK your order will be delivered to the nearest kerbside to the delivery address that was provided to us at the time of ordering.  This will be carried out by an HGV fitted with a tail-lift and will be carried out by a pallet haulage company, normally GCN Palletways or Bullet Express, during weekdays Monday-Friday and normally between the hours of 8:30am-6:00pm, although most deliveries will arrive in the afternoon.

Your order will arrive Monday-Friday between 8am and 6pm unless agreed or advised otherwise.  Please note that your order will be delivered to your nearest kerbside with a hand pallet truck.  See our Delivery Page for full details of a kerbside delivery service and its’ potential limitations.

What are your delivery charges for orders placed?

Delivery charges are based on your location and the total weight of your order, so this will vary depending on what you require.  Orders will either be delivered by our own fleet of MOL vehicles or we will source a courier or a pallet line company to deliver on our behalf.

How quickly will I receive my order?

For items from stock we aim to deliver within 5 working days, although sometimes this may be sooner and sometimes a few days longer.  Once we receive your order, your items will be picked, palletised and re-checked in our warehouse ready for shipping.  If you are not local to us a pallet line company will deliver to you on our behalf.  They usually work on a 3-5 day nation-wide kerbside delivery service for us.  We also offer an option for you to select a specific date that you will be available to receive the delivery and we will work it out from there.

Your order will arrive Monday-Friday between 8am and 6pm unless agreed or advised otherwise.  Please note that your order will be delivered to your nearest kerbside with a hand pallet truck.  See our Delivery Page for full details of a kerbside delivery service and its’ potential limitations.

Do you deliver on weekends?

Normally your order will arrive Monday-Friday between 8am and 6pm unless agreed or advised otherwise.  We can request a weekend delivery from a pallet line company if required, however an additional charge will apply.  We will check with our service provider at the time for costs and availability for this service at the time of ordering.  Please note that in this instance your order will be delivered to your nearest kerbside with a hand pallet truck.  See our Delivery Page for full details of a kerbside delivery service and its’ potential limitations.

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Can you deliver to my PO Box?

No.  We can only deliver to a UK postcode and we will require a signature to provide proof of delivery.

Can I return goods that I have purchased?

We apply a 25% restocking charge on ALL goods purchased, subject to the inspection of goods.  Minimum charge £20.  No powders can be returned after 14 days from date of sale.  Special colours/products cannot be returned.  Original documentation of sale must be shown.  This does not affect your statutory rights.

 

Contact Us

If you need any further installation advice or would like to discuss your project with us, call one of our advisors who will be happy to help you.

Tel:  0141 548 6010
Email:  rowebb@rowebb.com